They lead you to believe they have the best return policy but, that is not the case when you get a defective a wig. That should not be the case with an honest company. They allowed me to return the wig but, they would not make me whole by giving me return shipping. The thinning in the crown of the wig really became noticeable on the mannequin and the straight hairs sticking out all the crown as well. I put the wig on my wig mannequin and took pictures to send to them. He said the wig looks as thin as your hair. He said there are short straight hairs sticking out all over and he also noticed how thin the wig was. My husband noticed the problems with the wig without me saying what was wrong. The top was covered in short hairs that stuck out straight, all over the crown.
This was the seventh wig I have purchased since I started wearing wigs a few years ago. I just purchased from Wig Studio 1 for the first time. Things have been so tight that the couple say they haven’t even drawn a salary for themselves for a year.Received a defective wig from Wig Studio 1 they made me pay return shipping. Catharines, so we put all our efforts into this store,” William said inside his Queen Street location. Catharines one or the Niagara Falls one open in light of how business has been chopped back so badly. But William said the Welland one had to close because the building was condemned by fire officials, and the couple had to make a decision whether to keep the St. Catharines in addition to their one at 4444 Queen St. The Wilkinsons had three Painted Turtle locations, with shops in Welland and their main one in St. “We had so many clients come to us and say, ‘You’re all that’s keeping me sane,’ ” he said. William said with the cost of crucial things like food and gas going up so fast, many people simply can’t afford leisure activities such as arts and crafts.īut he said for many stressed out families, having a creative outlet for kids has been important after two years of worry and hardship. “It’s our bread and butter.”īut he said the couple need help “to get us over this hump to stay in business.” “We’re hoping to build that back up,” said William. “We were doing six or seven birthday parties as week before,” he said. But William said that has shifted dramatically since they were allowed to re-open after almost two years of lockdowns and capacity limits. Susan said parties such as birthday parties were 80 per cent of the businesses’ revenue stream before COVID-19 hit. When reached by Niagara This Week, the landlord declined to comment.Ī couple who are loyal customers of the shop, where, on Wednesday, a group of giggling little girls were making paintings of colourful macaws on canvas, have started a GoFundMe page for the business. They say they face the possibility of being locked out by Monday if they can’t come up with about $3,300 in owed funds. Like many small businesses, the couple have taken a beating during the pandemic and are still fighting to regain lost business over the last two-plus years. Now the couple, who say they’re in danger of being locked out if they can’t almost immediately come up with money to pay outstanding rent and utility bills, are hoping the Niagara community comes through with help when they need it most. The pottery and art studio they run in downtown Niagara Falls is much more than just a business to William and Susan Wilkinson: it’s their life.
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